We may collect a broad range of information, including:

• Contact information such as name, phone number, email address, and mailing address.

• Communication content, including SMS/MMS messages, emails, chat messages, and customer service interactions.

• Purchase and transaction data, including order history, payment details (processed securely by third‑party providers), and preferences.

• Device and usage data, such as IP address, browser type, operating system, pages visited, and interaction logs.

• Location information, when provided by your device or inferred from network data.

• Media, including photos or files you send to us.

• Any other information you choose to provide, including feedback, survey responses, or event participation details.

We may combine information collected from different sources to improve our services.

We may use your information for any lawful business purpose, including:

• Providing and improving our products and services

• Responding to inquiries and communicating with customers

• Order processing, reservations, and customer support

• Internal analytics, reporting, and business operations

• Personalization of experiences and recommendations

• Security, fraud prevention, and compliance

• Marketing and promotional communications, where permitted

• Training, testing, and operating AI systems, including automated tools that help analyze communications, improve service quality, or support business operations

We may use automated systems, including artificial intelligence and machine learning tools, to analyze data, improve workflows, and enhance customer interactions.

We may share information with:

• Service providers and partners who assist with operations such as messaging, payment processing, analytics, hosting, marketing, and customer support

• AI and data‑processing vendors used to analyze or enhance our services

• Business partners, when relevant to a transaction or service you request

• Law enforcement or regulatory authorities, when required by law

• Successors or affiliates, in the event of a merger, acquisition, or business transition

We do not sell personal information for monetary compensation.

We retain information for as long as necessary to:

• Provide services

• Support business operations

• Meet legal, tax, or regulatory requirements

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the type of data and applicable laws.

Depending on your location and applicable law, you may have rights such as:

• Access — request a copy of the personal information we hold

• Correction — request updates or corrections

• Deletion — request that we delete your personal information

• Opt‑out — unsubscribe from marketing communications

• Restriction or objection — limit certain types of processing

To exercise these rights, contact us using the information below. We may need to verify your identity before processing your request.

We may use cookies, pixels, analytics tools, and similar technologies to:

• Understand how visitors use our website

• Improve performance and user experience

• Support marketing and personalization

You can adjust cookie settings through your browser.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Our services are not intended for children under 13, and we do not knowingly collect information from them.

We may update this Privacy Statement from time to time. The “Last Updated” date reflects the most recent revision. Continued use of our services indicates acceptance of the updated policy.

If you have questions or wish to exercise your privacy rights, you may contact us at:

Circle 5 Winery

East Wenatchee, Washington

Email: info@circle5winery.com

Phone: (509) 508‑5556